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Sr. Support Manager

About GoDaddy
GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 18 million customers worldwide and over 77 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.
The Senior Support Manager should make sure that the customers receive outstanding support and all their expectations are properly managed. This may involve creating support policies and procedures for the team to adhere to, training and observing employees and assisting unsatisfied customers.
Manage a Global Distributed Team that operates (24/7/365)
Work closely with the product management team
Lead the team to accomplish quarter / yearly goals
Create support and team performance KPI's (Weekly / Monthly / Quarter)
Create Improvement Plans / Scorecards for each employee
Perform Quality Assurance on Tickets
Understand Team necessities and work with other departments to accomplish it
Maintain & Improve documentation and workflow
Requirements:
5+ years of experience in technical Support Management creating, enhancing and delivering digital
Bachelor's degree in information technology, computer science or related field.
Solid understanding of data and how to use it to create compelling business cases
Able to motivate & drive cross-functional teams
Proven ability to work under pressure and deliver high quality results
Able to travel freely throughout Europe and USA
Excellent organizational, project management and problem-solving skills.
Demonstrated ability to manage in a global, matrix organization.
Ability to facilitate meetings and delegate responsibilities.
Excellent verbal and written communication skills.
If you have experience with data-driven development, thrive in fast-paced work environments and are passionate about helping entrepreneurs and small businesses build, manage and grow their digital presence, this is the job for you!
GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at Recruiting@godaddy.com
To submit your application to this position, please click Apply . On the next screen, after you click Apply, click Create to establish your candidate account. If you have previously created a candidate account, please slick Sign-In and use that account to complete your application.
Job ID R004941

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